Privacy Policy

Personal information

The types of personal information we may collect include:

• Your name.
• Your contact details, including email address, mailing address, street address and telephone number.
• Your demographic information, such as your postcode.
• Your preferences and opinions.
• Information you provide to us through customer surveys.
• Details of products and services we have provided to you or that you have enquired about, and our response to you.
• Your browser session and geolocation data, device and network information, page-view and session statistics, acquisition sources, search queries and browsing behaviour.
• Information about your access to and use of our website, including through internet cookies, your communications with our website, your browser and operating-system type, and the domain name of your internet service provider.
• Additional personal information you provide to us, directly or indirectly, through our website, associated applications, social media platforms or accounts from which you permit us to collect information.
• Any other personal information requested by us or provided by you or a third party.

We may collect these types of personal information directly from you or from third parties.

Collection and use of personal information

We may collect, hold, use and disclose personal information for the following purposes:

• To enable you to access and use our website, associated applications and social media platforms.
• To contact and communicate with you.
• For internal record keeping and administrative purposes.
• For analytics, market research and business development, including to operate and improve our website, associated applications and social media platforms.
• To run competitions and offer additional benefits to you.
• For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may interest you.
• To comply with our legal obligations and resolve any disputes.
• To consider your employment application.

Disclosure of personal information to third parties

We may disclose personal information to:

• Third-party service providers so they can provide their services, including IT, data storage, web hosting, debt collection, maintenance, problem solving, marketing, advertising, professional advisory and payment services.
• Our employees, contractors and related entities.
• Our existing or potential agents or business partners.
• Sponsors or promoters of any competition we run.
• Anyone to whom our business or assets, or any part of them, are or may in good faith be transferred.
• Credit reporting agencies, courts, tribunals and regulatory authorities if you fail to pay for goods or services we have provided to you.
• Courts, tribunals, regulatory authorities and law enforcement officers as required by law, in connection with actual or prospective legal proceedings, or to establish, exercise or defend our legal rights.
• Third parties, including agents or subcontractors, who assist us in providing information, products, services or direct marketing. These parties may be located, or store data, outside Australia.
• Third parties that collect and process data, such as Google Analytics or similar service providers. These parties may store data outside Australia.

By providing us with personal information, you consent to its disclosure to third parties who reside outside Australia and acknowledge that we are not required to ensure those third parties comply with Australian privacy laws.

Your rights and controlling your personal information

Choice and consent

By providing personal information to us, you consent to us collecting, holding, using and disclosing it in accordance with this Privacy Policy. You do not have to provide personal information, but this may affect your use of our website or the products and services offered through it.

Information from third parties

If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you provide us with personal information about somebody else, you represent and warrant that you have their consent to do so.

Restrict

You may choose to restrict the collection or use of your personal information. If you previously agreed to direct marketing, you may change your mind at any time by contacting us using the details below.

Access

You may request details of the personal information we hold about you. An administrative fee may be payable. In certain circumstances set out in the Privacy Act 1988 (Cth), we may refuse access to personal information we hold about you.

Correction

If you believe information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will take reasonable steps to correct information found to be inaccurate, incomplete, misleading or out of date.

Complaints

If you believe we have breached the Australian Privacy Principles, please contact us with full details of the alleged breach. We will promptly investigate and respond in writing with the outcome and the steps we will take to address your complaint.

Unsubscribe

To unsubscribe from our email database or opt out of communications, including marketing communications, contact us or use the opt-out facility provided in the communication.

Storage and security

We are committed to ensuring that the personal information we collect is secure. To prevent unauthorised access or disclosure, we use suitable physical, electronic and managerial procedures to safeguard personal information and protect it from misuse, interference, loss, unauthorised access, modification and disclosure.

We cannot guarantee the security of information transmitted to or by us over the internet. Transmission and exchange of information is at your own risk. Although we take measures to safeguard against unauthorised disclosures, we cannot assure you that personal information we collect will never be disclosed in a way that is inconsistent with this Privacy Policy.

Cookies and web beacons

We may use cookies on our website from time to time. Cookies are text files placed in your browser to store your preferences. Cookies do not, by themselves, tell us your email address or other personally identifiable information. They may allow third parties such as Google and Facebook to show our advertisements in your social media and online media feeds as part of retargeting campaigns.

If you choose to provide our website with personal information, that information may be linked to data stored in a cookie. You can manage advertising preferences using the facilities provided by Facebook, Google, X (formerly Twitter) and LinkedIn.

We may use web beacons from time to time. Web beacons, also known as clear GIFs, are small pieces of code placed on a web page to monitor visitor behaviour and collect data about page views. For example, they may count visitors or deliver a cookie to a visitor's browser.

Links to other websites

Our website may contain links to other websites. We do not control those websites and are not responsible for the protection and privacy of personal information you provide while visiting them. Those websites are not governed by this Privacy Policy.

Amendments

We may vary this Privacy Policy at any time at our discretion by publishing the amended policy on our website. We recommend that you check this page regularly to remain aware of the current policy.